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Terms and Conditions for extension purchase

Security of personal information:

Cartbinder will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. This information is kept completely confidential and secure and it shall never be shared by anyone. Cartbinder will not be held responsible for events arising from unauthorised access to your personal information. For the purposes of viewing our Web site you will have a user name and password. You are responsible for the security and confidentiality of your password and log-in information.

 

Support policy for extensions:

All our extension comes with [b]free one time installation[/b]. For this FTP and admin is needed. Our response time is within 24 hours on working days and it may be within 48 hours during weekends / holidays. You can ask us for installation anytime within 1 year from your date of purchase. Our time zone is GMT + 5.30 (INDIA). Our working time is 10.00Am to 6.00Pm.

All extensions we design are tested 100% on default opencart installation and theme. It is also possible on some custom themes and modules. We have already done thousands of configuration for our extensions already with custom themes and modules. It is highly recommended that you contact us prior to purchase so we can tell you if its free or paid configuration depending on extension. We also state on extension description if it shall support custom theme / modules.

Since opencart is Open source and there are unlimited number of themes and custom extensions it is not possible to gaurantee the working of extension on custom themes and extensions. Though we try our best to make it support by default. But making a confirmation before is highly recommended.

If you have not purchased the extension and want to know the about the working with your custom extension / theme you can contact us via email at [email protected]  or you can send message on link below:
https://www.cartbinder.com/store/any-questions

With this we can let you know if configuration is free or it shall have a nominal cost for configuration with your custom theme or extension.
 

Configurations with third party themes / extenions:

If you are using any third party theme or modules then it can happen that extension you purchased is not working.That does not mean our extension is not working. It only means is that it needs a configuration.

Depending upon the work the configuration shall be free or charged. If it's very minor / small configuration then it shall be free of charge. Else configuration charges shall be needed based on work. It depends from extension to extension.

For configuration and free installation, it is mandatory to send us FTP and admin details for your store.
Since without that it is not possible to do that installation or configuration.

We don't change any core files in configuration. Instead we believe in creating new files in vqmod / ocmod. So you can update your theme / modules anytime when new updates are available.
 

License usage / validity:

If you have purchased a single license for extension then you can install on single domain only. It is fine to use on test site or localhost. But you cannot use on any other domain with new extension license. If you have a multi store set up and you are yourself the owner for it, then you can use it via single license. But for any other domain a new extension license shall be needed.

based on number of license purchased you can install on that many number of domains only. If you want multiple license then you can purchase bulk license for discounts. It is available on extension page.

The validity of the license comes for 1 year which means you shall have our support and extension updates at free of cost for one year from your date of purchase. After that you can continue to use our extension for lifetime with the last update you did within that one year of purchase.

After one year for license renewal, you shall need to pay 50% of extension amount to get new updates and support.
You shall see discount automatically on extension page after one year.

In case you made an order from Opencart.com, you can contact us at [email protected] to renew your license.
We will need your order id for this.

No matter how many license you purchased, you are not allowed to resell our extension(s) directly or by any modification. If it is found that you are misusing our extension then your license shall be terminated with immediately without prior notice. You are also not allowed to copy our code, layouts from any extension to create a new extension.
 

Refund policy:

As said above about support policy and configuration, refunds shall not be given unless:

a) Extension does not work as described on description.
b) You provide access to your installed domain via ftp and admin so issue can be checked and resolved.
c) Developer is not able to fix the issue.

If you are using customt theme / module and extension needs paid configuration then you shall need to pay for it.
If after payment for customization, extension still does not work you shall be refunded the extension amount and customization amount as well.

 

Contact us:

If you have any doubt, you can contact us here Contact us for any questions.